Access BC

Customer support

Around here, everyone's taken care of

Your customers drive your business and we understand that. To help you maximize your ability to service clients, we provide you with solutions that build better relationships.

Administrative staff that take care of the small stuff

An inordinate amount of time can be spent on daily tasks and customer maintenance. Our efficient administration staff can take care of these repetitive tasks, allowing you to make optimal use of your manpower and focus on growing your business.

With the help desk, your customers have access

Serve your customers more effectively by having our friendly help desk staff field questions and provide problem resolution. Services like these are costly to provide as a lone operation, but with us as partners, you're able to play in the big league, without the prohibitive costs.

Activity statements help them know what's going on

Provide your customers with detailed statements of service usage. These electronic reports are formatted for printing or for direct import into accounting software.

Learning more about you through on-site visits

We gain valuable insight by experiencing your operation first-hand and by speaking with the people that are the core of your business. Site visits are highly effective in assessing customer needs.

Customizable solutions to fit your needs

For businesses large or small, MDA Access BC offers a wide range of customer support services to meet your needs. Our tools and services can be customized to best fit your operation and will improve overall customer loyalty, satisfaction, and profitability.

Our support staff does it all

  • Password Management
  • Billing / Refund Inquiry
  • Registration & Admin
  • Application Assistance
  • Client Software Support